If you've never had an in-home flooring visit, the idea of a salesperson in your living room probably sounds exhausting. We get that. Here's exactly what happens when Paul shows up to your house, and why it's worth 45 minutes of your evening.
Before we arrive
When you book a visit, we ask a few questions: what rooms, what current flooring, kids and pets, rough timeline. That info lets us pre-pull samples so we're not showing up with a generic suitcase. If you've said "busy house, two dogs, want waterproof," we're bringing Antiquity LVP and the denser nylon carpets, not a random cross-section of everything.
We confirm the appointment the day before. We show up in the window we told you, in a marked vehicle, and we park on the street unless you tell us otherwise.
First 10 minutes: walk the rooms
We start with a walk-through. You point out what you want to replace, what's staying, any concerns (squeaky spot here, water stain there). We look at:
- Transitions between rooms
- Subfloor type if it's visible (we'll pull a vent cover if we need to)
- Stair situation
- Existing baseboard and whether it needs to come off
- Natural light in each room at this time of day
This is when we spot the stuff that affects the quote — a half-inch height difference between kitchen and family room, asbestos-era vinyl under the carpet, a basement slab that reads damp on the meter. Better to find it now than on install day.
Next 15 minutes: samples in your rooms
We lay samples down in the actual rooms, in the actual light. This is the part that changes people's minds. A plank that looked gray in the showroom reads warm brown at 5pm in your west-facing family room. A carpet that seemed too dark in fluorescent light turns out perfect against your walls.
We'll bring 4-6 serious candidates, not 40. Too many samples is analysis paralysis. If nothing's hitting, we'll come back with a different pull — no charge, no hassle.
If you haven't narrowed anything down yet, Floor-E before the visit gets you to the right 4-6 faster.
Next 15 minutes: laser measure
We measure with a laser tool — Leica Disto or similar. Accurate to a quarter inch on a 50-foot run. No guessing, no tape measure sagging across a hallway. Every room gets measured, sketched, and entered into our quote software while we're there.
Waste factors go in automatically by product type. If your LVP run requires a specific plank orientation, we account for that. If you've got a diagonal install or a pattern match, we flag the extra waste before we quote.
Last 5 minutes: written quote
You get a written quote on the spot, emailed and printed if you want a copy. It breaks down:
- Product and square footage per room
- Tear-out and haul-away
- Any prep we spotted (leveling, subfloor repair)
- Labor, including stair treads if applicable
- Total, with any current promos applied
We'll walk through it with you, answer questions, and leave. That's it.
What we don't do
- No "today-only" pricing. The number we give you Tuesday is the same number Friday.
- No high-pressure close. If you want to think about it for three weeks, think about it for three weeks.
- No bait-and-switch. The product we quote is the product that gets installed, same SKU.
- No showing up with an iPad and asking you to sign before you've slept on it.
Cost: zero
In-home visits are free, with no obligation, anywhere in our service area. If you decide not to move forward, you've cost us an hour and some gas. That's a fine trade for us — most of our work comes from customers who spent time getting it right.
Book a visit here. We'll be in touch within a business day to schedule.
